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Frequently Asked Questions

Shipping & Delivery
From our UK warehouse, we dispatch worldwide. From economy to express delivery, a variety of options are available upon the basket and checkout pages.
Shipping & Delivery FAQs
How much is delivery?
What delivery options are available & how fast is delivery?
Can orders be shipped to an address other than my billing address?
Can you specify a timed delivery?
What value do you state for customs purposes?
What happens if I am not in when delivery is attempted?
What happens if I am unable to check the contents of the order upon delivery?
How long should I wait for delivery?
Can I collect my order instead of having the order delivered?
Payment & Checkout
We offer a variety of payment methods to offer the highest level of convenience when making transactions with Racquet Depot UK.
Payment & Checkout FAQs
Which payment methods do you accept?
Can I order via phone, as well as online?
When do you take payment when an order is placed?
Why was my payment declined?
Do you accept Purchase Order forms?
Can I pay upon delivery?
I am VAT registered, can you deduct the 20% VAT?
Where should I send cheques to?
Our team have spent hours upon hours of testing the website you see today to ensure the products you require are easy to access and order in seconds.
Ordering FAQs
Are my details safe when ordering online?
Do I need to pay 20% VAT?
Is a particular product in stock?
Where can I obtain a VAT invoice or receipt?
Why haven't I received confirmation that my order has gone through?
Will my order be sent in one or multiple packages?
What time should orders be placed for same day dispatch?
How are you able to offer your prices more competitively than your competition?
Returns & Exchanges
Whether you have changed your mind on a purchase or perhaps may be in the unfortunate situation with an issue, we will do our absolute best to assist.
Returns & Exchanges FAQs
How can I cancel an order?
I have changed my mind with an order - what can I do?
What do I do if an order has arrived damaged?
What should I do if a product is faulty?
What can I do if I received the wrong product ordered?
How can I return an product?
How do I get help with a problem I have?
About Us
Founded in 2008, Racquet Depot UK is presently headquartered in Emsworth, Hampshire, United Kingdom.

We started business offering A grade service to each and every customer; we continue to do exactly this a number of years on.
About Us FAQs
What are the methods of contacting you?
What are your hours of operation?
Can I have a bit more information about yourselves?
What are your main areas of business?
What is Racquet Depot UK's mission?
Are all products sold genuine?
What are your response times with emails?
How can you ensure I receive the best level of service?

Copyright © 2021 Racquet Depot UK is a trading name of Racquet Sports Group Ltd
a registered Company in England with Company number of 8083410. All prices are in GBP.