Our Newsletter


Ordering


Order Status Description

 

Pending Your order is queued in our system and is waiting to be processed by our Order Management Team.

Awaiting Payment Your order has been entered into our system following successful security clearance, however payment has not cleared yet.

Awaiting Fulfillment Your order is being processed. Typically your order will be on this status for up to 3 working days after payment has been received.

Awaiting Pickup The item is on hold and waiting to be collected form the customer at our headquarters.

Awaiting Shipment The order has been packaged and is awaiting pickup from the delivery carrrier.

Partially Shipped A proportion of the your order has been shipped. The "Shipped" status will indicate that all items have now been sent to the customer for their order.

Shipped Your order is shipped and has been handed to our delivery carrier for delivery. If sent by a trackable service, you will be able to track it online using our website.

Cancelled You have chosen to cancel your order. If payment has been received, the money will be refunded.

Declined Your order has not been passed through security checks. If payment has been received, the money will be refunded.

Refunded If you have requested your order to be cancelled, your order status will show as refunded after it has been refunded you on PayPal.

Completed Your order has been delivered successfully. (Usually "Shipped" is the last status.)


  • Contact Information
  • Email: sales@racquetdepot.co.uk
  • Office Headquarters:
    Floor 3
    20 Bedford Road
    Guildford
    Surrey
    GU1 4SJ