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| How secure is buying over the web / I’ve heard horror stories about other Internet companies? |
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FAQ Details
Last Updated 29th of January, 2012
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If we look at the security issue first, when you type your credit / debit card details into our payment gateway, either on PayPal or on our website, the website is in secure mode. This means that the information you type in will be encoded and the bank's server decodes it. In layman’s terms, this means that anyone “listening” to traffic en route will be able to make no sense of the number. Our system the “Secure Socket Layer“ works - every trading web company uses it. You will be able to tell if you are in secure mode when a little padlock appears on your internet browser.
Secondly if you are a UK resident, using a UK issued card for a transaction over £100, you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader fraudulently charges your card for something that you did not order then the credit card company are equally liable for the debt. In practise, this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us. Given the above, in practise, putting your card details into a secure Internet site is much safer than giving them over an unsecured telephone line.
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